I have joined Direct buy as a memeber on June 17. After signing and paying $3,900 memebership fees, the truth started surfusing.
They told me I can purchase anything online - that's a lie. The first month I didn't even have access online and after that you can purchase only things that feature in the magazine.
The talked about free delivey and delivery to your home. The truth is: most applience companies do not deliver home certainly not for free. Kitchen aid delivers for free only if your purchase 3 major appliences! They said the cary most of the things in reality it's a lie.
There custoer service is rude and unhelpfull. It takes them forever to respond. I tried to talk to the owner, Scott Porter, he would not meet with me. The knew that I am a very unhappy customer, but never cared. Never offered they help, never asked me what they can do to improve, like any other decent business woudl do.
I asked my money back, they send me back the documents that I signed upon registration. OK, I am a succer to sign then. But can it be that this "contract" is legal in any way? The guaranty NOTHING!!! And they give nothing, how clever is that? I don't belive this is possible in America.
I realized that I will not get my money withoug a buttle. I went to a lawyer, she wrote me a demand letter, they ignored it! What a surprise! What can I do?
Veredhillsboro, Oregon
U.S.A.
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