Complaint / Review
Half Price Books Records Magazines
Ripoff lied intimidation insults confidential phone driver's liscense

Purchased used software and asked the cashier if there was a mnoney back refund policy. She said yes, if you return it in 7 days.

I returned it in 2. Manager, Scott Christensen, states no cash refunds. Offers store refund and non-verbally indicates I should spend the refund at that time.

I requested a refund card. He demanded my driver's license and my phone number. I gave him the liscence and asked why he needed my phone number. He began saying it was necessary to activate the refund card. I said what if I don't have a phone. He stated, "You are being difficult" several times. He became insulting in his manner when I stated I did not want any telemarketing phone calls.

My general impression of the store, where I have shopped successfuly before, is that the staff thinks nothing of lying to customers. I will spend the card and never return.

Generally, the store is OK. Just don't believe the people who work there. Make sure to get the name of anyone who helps you.