I was very excited to see your ad that showed Net Books for 98.00 before the holidays. My two children both requested computers or laptops for Christmas. My husband and I thought the Net books were a fairly priced and a good compromise for the children. We called CVS to make sure they were still in stock and unfortunately, most stores did not have anymore left. We have family in Indiana and found out that there were Net books still available in Highland, IN, close to them so we made the drive. When we received the Net books we wrapped them and placed them under the tree.
After Christmas we traveled so the kids had no time to really play with their Christmas toys. So approximately two weeks after Christmas we begin to hook up all of the devices they had received for Christmas and to our surprise the Net books did not work. So we contacted the IT helpdesk that was indicated on the boxes. It was close to the New Year so they did not get back to us for several days, after which only one Net book even came on, so we decided to exchange the Net books on our next trip to Indiana which was on January 21 at which time my husband was told he could return the Net books (to that store) for a refund if we had any further problems. After several attempts only one of the Net books would even come on so we decided that with all of the devices "not working" correctly and at this point a total of four, we decided to take them back for a full refund in Highland, Indiana. And because we live over an hour from Highland, IN we did not make it back to that store until yesterday 2.12.11 to get a refund on the Net books.
Yesterday my husband was told by the store clerk that he could only have a $200.00 store credit well he requested to speak with a manager. The manager was not available, so he was told to contact the manager on the next day. My husband contacted Ron today 2.13.11 to discuss this matter at which time my husband was told that the reason he did not get a refund was because the clerk said he wanted cash, which was not true, my husband offered her the card with which the merchandise was purchased. This clerk expressly lied to Ron. Ron went on to say that because he had exchanged the Net books on the 1.21.11 the 90 day refund period started over from 1.21.11 and not from the original purchase date, which made since to us and that we could go any CVS locally in our town Antioch, IL. Or other for a full refund to the card that we used to purchase the Net books. Today 2.13.11 I went to CVS in Antioch, IL. And spoke with Andy and Lori, shift supervisors who told me that we were only eligible for a $200.00 store credit.
I then requested that they speak to Ron at the Highland, IN at CVS store # 85 (219-922-2723) at which time Andy contacted him. Andy told me to come back when the store manager is available tomorrow and gave me name and number to call in Antioch, IL. Joe 847-395-5691. We have made a total of three trips from having the Net Books exchanged to trying to get refunded our money for Net books that never even worked and yet we still do not have a resolution to this problem.in addition, we never had working Net Books and we just want the money returned to our card at this point. We exchanged the items within the period indicated on the receipt, followed the rules and yet I feel we still are not being treated as customers, moreover, every time we speak with someone we get a different and many times conflicting stories almost like we are dealing with different organizations within one. It's quite scary!!
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