I joined this "Directbuy - purchasing club" thinking it would be a great vehicle to economically refurbish an older home I purchased. When you go out to learn more about the Direct buy deal; you are given hard sell, inaccurate information that does not fully inform you of the total costs involved in your products purchased. I was asked why I wanted to join, where I explained I was looking to remodel my kitchen and eventually other areas of a home I had purchased. You get little assisitance once you have joined to find the merchandise you are buying and have assisitance that can't or won't help. They just sit an look at you with a clueless expression on their face when you ask for help.
Appliance costs end up being equal to or less than other local merchants even though you are told they are 40 to 60% of what retailer's charge, when you factor in shipping cost, and the service costs they charge... It can even be more. I did comparative pricing on appliances I purchased and found better deals elsewhere and on line. Flooring is no deal either... You can do as good at Lowes, Home Depot, with out the added cost of the HIGH COST membership you pay to join. The cost associated with cabinet purchases are not given to you accurately, particularly the installation, which ended costing me 35% more than I was quoted they would be. Once you pay the installer recommended by Direct buy they vanish or will not return calls as you find they have not totally completed the project properly. They consider your project is so minor in their eyes, and too much a waste of time their time that you will not get assistance when needed. Their objective seems to be what else I can sell you, countertops etc when you say you have that covered then you will find your job goes south quickly. The products arrive damaged and then when you find problems need to be resolved, such damaged cabinets sent out or problems with the finishes being bubbled, you are asked to send photos of the problem which does not photograph well.
Customer service is NON-existentyou must make several calls and follow with extra e-mails to possibly get the customer service manager to return your calls. At that point the BS flowsI called to confirm the actual delivery date of my cabinets so I could have my kitchen ready for delivery and installation of the new cabinets with out having to rush my contractors for completion, or be without my kicthen for extra time. I was told they would check and get back to me as the paperwork I was given gave 6 weeks which they say is the turn around time from when I paid for them. They did not give me call back and communication skills are poor, teens answer the phone and the owner/manager is never there or available to take calls. The cabinet actually arrived 3 weeks early than the paperwork stated which I was provided. I had barely started the demolition of the old kitchen, and renovations needed to be ready for the new cabinets. Basically you get excuses, lies and no service at this facility. The owner will NOT return any of your calls "PERIOD" as he believes all IS perfect in customer service land. I assure you it is not, and to ingore a new memeber's calls is totally unprofessional!!! I recommend saving your money, headaches associated with Direct buy from the incompetent management and find your deals on the internet. Directbuy is a costly, loosing proposition. HANG UP THE PHONE WHEN THEY CALL YOU!!!
MONAHouston, Texas
U.S.A.
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