I ordered a wreath (TF203-3 Ring of Hope Wreath) to be delivered on Sunday, July 9 to H.M. Patterson mortuary in Atlanta, GA for the funeral visitation service for a family member. The wreath was never sent, however I was billed $147.06 on my MasterCard on Monday, July 10. I called 1-800-66-ROSES and e-mailed them Sunday, July 9th when I got home from the service. I left a message on their voice mail to call me. I called them again Tuesday, July 11 and spoke with a woman by the name of Braesodo who said she would call me back. She never did. I called them again Friday, July 14th, got the voice mail again and left another message.
I called again Thursday, July 20th and spoke with Braesodo who again stated she would call me back. I also e-mailed them again. I have yet to get a telephone or e-mail response from this company and the wreath was never sent. I filed a dispute with MasterCard and also plan to file a complaint with the Washington State Attorney General's Office and the FBI. The only reason I chose this company on-line was that they advertised that they could deliver on Sunday where the company I usually use could not. DO NOT waste your time and energy with 1-800-66-ROSES!
They are a pathetic excuse of a company who bills for floral arrangemnets never sent but has no problem billing your credit card. I feel sorry for anyone who may have ever used their services for sending an arrangement to a funeral and was not able to attend the funeral to realize that the arrangement never got there. I was able to witness this fraud first hand, however it was still humiliating to arrive expecting to see a beautiful wreath only to find there was nothing there to convey your family's condolences. I will not be satisfied with this whole ordeal until the company is out of business and the owner arrested.
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