I signed up for Vontage Phone Service on 4/25/06 and paid 45.84 for the phone adaptor. This was to include the adaptor and 1 month of service. I paid for the 2 day express dilivery of the adaptor. Needless to say that I never recieved the adaptor. I had called Vonage 2 different times spending over 2.5 hours on the phone trying to correct this problem. The first time I called Vonage said that there had been no delivery of the adaptor and that they would make a note and the adaptor would be sent that day. Well I waited again for almost 2 weeks before I called again. I would have called sooner but the time wait to talk to a rep was unbelievable! When I did finally get a rep on the phone they told me that the adaptor had been dilivered and I reasure then that it hadn't.
Vontage offered to send another one and by this point I had had enough! I told them just to cancel the account and credit my card for the return! Before I could finish the request for cancelation my phone battery died! So I figured that since they had the request that things would be taken care of, that's what I get for thinking! I recieved my bank statement the next month and Vonage had charged $29.40 on 5/26/06! I tried to call Vonage once again and as before the wait was terrible and I had things to do. Time went by and I forgot about it and on 6/26/06 Vonage showed up on my statement again, this time for $28.59. I called Vonage once again on 7/7/07 and explained the problem and did finally get a confirm on the cancelation but then they charged me $124.78 for the cancelation. So all in all this is a total of $228.61 for a service that I was never able to use. I filed for a credit the day the cancelation was confirmed. The rep told me that it would take 3 business days for the credit to be reviewed. I gave Vontage 8 business days before I had to call again! I was told that the credit had to go through supervision. I agreed and just wanted this settled.
Since then I have recieved numerous emails telling me that I need to call. I replied and asked what seemed to be the problem. Vonage replied that I needed to speak to billing. So I did just that and was on the phone yet another 50 minutes trying to get this resolved. Vonage was only willing to credit me $153.37!! Vontage quoted that they would only credit me this amount because I didn't cancel the account in the required 20 days. I further explained that I tried to cancel but Vonage says that they have no record of the call. I also asked Vontage why I should have to pay for a service that I was never able to use do to their mistakes. Vontage just gave me the run around. I sugested that Vonage pull the account activity and they said there was none in wich I can prove with print outs from Vontage service. So all in all I am still out $95.24 for a service that I could'nt use do to mistakes made by Vontage. Should I just be happy with what I did get back? I'm thinking not but would like some help and advice on this matter. Yes I would like to report Voange a RIP OFF!!!
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