WE PAID OUR BILL IN JUNE for total amount due some reason they call us and said we owed them another 40 dollars than may we never recieved a bill so in july we recieved a bill for 145.99 due on june 20 than they called us stating we owed them $26.09 wanting to make sure it was legit my husband told them to sent the bill so we could see why we owed the this money the woman he talked to said THEY WOULD NOT SHUT OFF OUR SERVCE UNTIL THIS WAS FIXED.
I called costomer service and the man was rude I tried explaining to him what had happened and ask to talk to a superviser he said there was none there than he hung up on me I called back got the same guy he than told me i need to pay the whole bill for 145.99 I said but that is not even due for five days so I asked him again to talk to a supviser he told me they were all busy he would put me on hole he came back To the phone every five mins for over an hour and said they are still busy than he said they are going to tell you the same thing anyway than ten mins later I recieved a call from somone else stateing we only need to pay 26.09 but it could take two to three days to turn the servce back on we have had nothing but problems with their servce sence day one I have had to replace my dvd player four times and there service gets stuck on all the movies we purchase.
I order a payper view movie and a total different movie started playing my dvd player wasn't working for two weeks they never gave me credit when you call costomer service you have to answer automated questions that don't even pertain to why you are calling than you get people who play sick games just because they can this is really sad when you are paying 150.00 a month for service that really stinks thier phone service is on the same bill and ever sence we changed over I don't get ID caller IT IS A HORRIABLE SERVICE
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