I have been reading reports on here about cal spa. I too have had some minor problems with my tub in the past and the customer service was less then responsive, I did finally get some action but it took forever and it was not major problems like these people have been experienceing.
I have a little news for you... We are the customer. We shouldn't have to make countless calls or write letters to customer service. One call should do it.
Now here is some advice to you. Take care of these compaints so that the comments in here will change or you will be writing rebuttles for the rest of your days with Ccal Spa. Perhapse if you did some of the rebuttals to your rebuttals might be good ones.
So fix the tub, the srereo, replace the lid etc...
Asking them to call again or offering them a care kit does not do it. I have to agree with these people. That is just bad customer service.
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