On Jan 16, while in court on my brother's estate I tried calling home to leave a message in reference to the status of the case for my family to my surprise I had no service and to my disbelief the phone service was disconnected.
I immediately called the company about the telephone line that was not working and the customer rep indicated I did not pay my bill. I told the customer rep what bill since I never got a bill.
Cleartel never communicated with me about the account status and of their intention of disconnecting my service at any time.
Cleartel rep Carlos was unreliable, extremely rude and uncooperative, when I tried explained the problem of the phone service disconnection without prior notice and of the issue of not receiving a bill.
I told the customer rep that I was not receiving a bill for months now. I was then informed to restore my service immediately a payment had to be processed. I asked Cleartel that they fax over a current bill for my personal records, which for some reason was never faxed to me. I did as per their request and did not get my service for several days.
My service was only restored only after countless calls about my service, I don't believe that a company could a customer through all this aggravation.
Again now in Feruary the phone service is disconnected, and again they claim that a bill has been sent out to me. Why do they keep disconnecting my service without even telling me the customer when they can't even send out a bill.
After getting no where with Cleartel as usual I pay my bill and contact Vonage so I can transfer my line to be port to my router. Cleartel now indicates to Vonage that they have put a freeze on my number for non-payment again.
We are now in March I again pay Cleartel for my phone service, Cleartel lifts my freeze on this line, Cleartel then releases my line Vonage and Vonage now ports my number to my phone adapter and my phone line is now through Vonage.
The problem is the that after a few days after releasing my line to Vonage they now claim again that there are still charges owed on this account. My line that is ported to my phone adapter is disconnected again, what's going on. I paid them off twice why are still trying extort monies from me.
As you see here Vonage after I got transaction ID number and my line freeze was lifted an adapter was sent out with my number ported.
Cleartel then waits several days, to again claim non-payment and put a freeze on my line. I just found out that the line was again disconnected when a family member tried calling this friday.
My question is why are they holding my line and wanting payment for services nor rendered by Cleartel. And how many more times will I have to pay them off to release my line.
They keep giving me the run around and only releasing the line for a few days at a time each month and then seek monies for service what kind of this scam they are running.
Why would I have an adapter with my number ported if they had not released my line at one time or the other.
Please see below activity on Vonage bill after payment made to Cleartel.
Invoice Summary:
Invoice Date: Feb 9
Invoice Number: xx
Account Number: xx
Total Amount $59.35
Printable Version
Charges Detail:
Linksys RTP300 Device $0.00
Premium Unlimited Plan - Additional Line (Feb 9 - Feb 26) $14.52
Activation Fee - Additional Line $29.99
Phone Number $0.00
Call Forwarding $0.00
Directory Assistance $0.00
Anytime International Plan $0.00
Voicemail $0.00
LNP Transfer $0.00
Shipping Charge $9.95
Sales Tax $2.67
FET Tax $1.34
Regulatory Recovery Fee $0.88
Total Amount $59.35
Monthly Statement Summary:
Monthly Statement Date: Feb 27
Monthly Statement Number: xx
Account Number: xx
Total Amount $104.00
Charges Detail:
Premium Unlimited Plan - Additional Line for 1 (27/Feb-26/Mar) $24.99
Premium Unlimited Plan for (27/Feb-26/Mar) $24.99
Premium Unlimited Plan - Additional Line for (27/Feb-26/Mar) $24.99
Basic Residential FAX Plan for (27/Feb-26/Mar) $9.99
Directory Assistance for (27/Jan-26/Feb) $2.97
Directory Assistance for (27/Jan-26/Feb) $1.98
Regulatory Recovery Fee $6.00
Sales Tax $5.39
FET Tax $2.70
Total Amount $104.00
Monthly Statement Summary:
Monthly Statement Date: Apr 27
Monthly Statement Number: xx
Account Number: xx
Total Amount $77.94
Charges Detail:
Premium Unlimited Plan for (27/Apr-26/May) $24.99
Premium Unlimited Plan - Additional Line for (27/Apr-26/May) $24.99
Basic Residential FAX Plan for (27/Apr-26/May) $9.99
Directory Assistance for (27/Mar-26/Apr) $2.97
International Calls for (27/Mar-26/Apr) $0.64
Sales Tax $3.81
Emergency 911 Cost Recovery $2.97
Regulatory Recovery Fee $2.97
State 911 Fee $2.70
FET Tax $1.91
Total Amount $77.94
Monthly Statement Summary:
Monthly Statement Date: May 27
Monthly Statement Number: xx
Account Number: xxTotal Amount $75.70
Printable Version
Charges Detail:
Premium Unlimited Plan for (27/May-26/Jun) $24.99
Premium Unlimited Plan - Additional Line for (27/May-26/Jun) $24.99
Basic Residential FAX Plan for (27/May-26/Jun) $9.99
Directory Assistance for (27/Apr-26/May) $0.99
Regulatory Recovery Fee $2.97
Emergency 911 Cost Recovery $2.97
Sales Tax $4.01
State 911 Fee $2.70
Federal Excise Tax $2.09
Total Amount $75.70
Status History for: xx
Current Status: Transfer Cancelled Temp Virtual Number: zzTransfer Date: N/A
Updated Date: Number Transfer Progress History: Required Action
February 9 Awaiting Letter of Authorization
February 10 Letter of Authorization (LOA) Received
February 10 Transfer Sent to Carrier
March 14 LNP Transfer Cancelled
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