We bought a leather sofa from local department store (Boscovs) in November. We also purchased a package that that protected against many things that can happen to leather. We noticed that the leather was cracked and that this was covered by the warrany. We contacted Master Seal on March 24.
Master Seal requested a copy of my original invoice. This was sent on 03/24. I was told to follow up in a few days. On 03/31 I contacted them and was told they had no record on my invoice arriving. Again I was told to follow up in a few days.
Suddenly I received a E-mail telling me my claim would be cancelled as I failed to provide an invoice copy. Next day I went to the post office and sent a second copy by registered mail which showed it was received on 04/07.
At this time I again called Master Seal and told my claim was cancelled as I failed to supply the invoice copy. They became very hostile and blew me off. I tried going thru Boscovs and was told it is not their problem.
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