Complaint / Review
Outsideconnectioninc - Brian Prins
Ripoff rude as can be when you question your bill, disconnects calls constantly but keeps billing you for them and when you complain something is wrong they tell you deal with it or find another service, fraudulent billing

I first started using this service to get a break on the outrageous collect calls from my fiance from prison. They seemed on the up and up and for awhile things went smooth. I am a very high volume user so needless to say they were making a mint off me. I started noticing our calls were being disconnected as soon as they were connected and that I was charged every single time so I went to the company and told them something was wrong with my line. I also asked for a credit for the disconnected calls.

I got no response and had to send repeated emails. When I called the office, the workers who are rude beyond belief kept stone walling me and after getting my name they would tell me he wasnt in the office.

After I refused to place anymore money on my account I recieved a credit for 5.00. The call cost for disconnected calls that week alone were 96.00. I kept detailed records of the calls coming in and which connected, which didnt and what I got charged for.

When I asked for someone to please either fix the problem or credit me with the money it took from me I was ignored for yet another three weeks and then finally recieved a very rude email from Brian Prins stating I could either deal with it or find another company, He made it a point to point out that I was saving hundreds and complaining over peanuts. I hardly call 96.00 for a single mom in one week peanuts. He admitted he was making money off my account and the case was closed.

When I rebutted with an email telling him I would contact the BBB and also the fcc He terminated my account without notice and also did not refund the money I still had on my prepaid phone account. I have asked and asked for a refund and recieved no response and no refund. You have to watch this company close but you will notice how they ever so sneakingly cypher money off your account and hope you wont notice.

They are simply taking advantage of people who are trying to get some break on the exspensive calls from there loved ones locked away in prison. There calls are 3.95 cent a piece with a 26.95 line charge per month and after they finish skimming off of you your not really saving anything. My fiance called in one day 32 times. We were connected only 5 times. Those 32 times I was charged 2.95 per call. Add that up and youll see its not peanuts.

Beware of this prepaid cheaper prison phone service.