I wrote this letter to the manager of Tommy Guns hair salon in December last year. Since sending this letter I have not received either a refund or any sort of compensation for what I went through. I have not even received an apology from the salon.
For the attention of Russell Manly
I am writing to complain about the appalling service I received in your salon on 26 November. The failings of your staff served to cause immense stress on my wedding day.
My appointment was to have my hair done in an up do for my wedding and was made several weeks in advance. When making the appointment, I clearly stated that the booking was for a wedding and the style I required. The appointment was made for 3:30pm to allow plenty of time to get the result right.
Despite arriving at your salon 10 minutes late, I was kept waiting for over 15 minutes before seeing the stylist, Chi. This was followed by 45 minutes of blow drying with no explanation for the first half hour.
It was finally explained to me that an assistant had been sent out to buy hair pins and elastics. It is hard to believe that an up-market hair salon would not have such basic items, especially when I had informed the receptionist of my requirements at the time of booking.
I had explicitly asked Chi to give me a French Roll. I have enclosed a picture from the wedding and I am sure you will agree that the style does not come close to a French Roll. It looked more like a poorly styled bun that was rapidly falling apart.
I left the salon stressed, in tears, and without sufficient time to dress for the wedding. This was the most important day of my life and I spent the first few hours of the evening upset and feeling that I did not look my best.
I would like to be compensated for the damage done to my wedding day by the numerous errors made by your staff. Although it will in no way make up for my distress, I plan to recreate the wedding photos with my hair done as originally intended. I would appreciate if you could refund my money and give me extra compensation that I can use for the added expense of extra photos.
I trust that you will be prepared to send me compensation and allow me to avoid the further stress of pursuing this matter via more formal means.
Meghan
Edmonton, Alberta
Canada
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