5/4/02'
For the last 3 months I have been receiving bills from WorldCom Wireless for mobile phone service that I did not sign up for.
I no only receive a bill for $76.24 each month the company actually sends 14 duplicates of the bill each month.
Each time I have called the customer service department, the fraud department, the billing department, etc. All of whom assure me that the problem has been taken care of the number has been canceled, the account closed etc., but this has not happened.
Each time I call one department they bring the account info up on their computer screen and once again inform me that the problem has been taken care of.
When I inquire as to how to avoid the problem in the future they suggest I contact the fraud department, which I have done several times. If I attempt to call on another department in the same day I am often informed that my information can not be brought up on screen because another department is currently using it and as such they will not be able to check the status of my account.
I therefore wait 24 hours and then attempt again to contact a different department who then goes through the same procedure of bringing my info up on the screen and then communicating to me that the account has been closed and service has been stopped.
But in receiving the 14 duplicate bills for $76.24 each month this is not the case. I am not sure whom to talk to any more at WorldCom because when I call I am often placed on hold and then after holding for 15 minutes an automated recording telling all of the representatives are assisting other customers kicks in and then I am 60% of the disconnected which forces me to do the dialing, and menu button punching all over again. Can you help me. Sure could use some advice. Thank you for your time.
David
Berkeley, California
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