I was interested in giving my daughter a Princess party for her 5th birthday. I called Kimberella Parties in January to receive information about her Princess Tea Parties. I paid a $200 deposit on January 9th through Paypal. I had questions and concerns throughtout the planning process. The party was scheduled for April 29.
During the month of March, the information for the invitations was requested by the owner, Ms. Kimberly Williams. I forwarded her the addresses and requested that a return address was included on the envelope. The invitations were mailed without the return address as I requested and the envelopes were handwritten with what appeared to me to be a red pencil, I later learned that it was a pink watercolor. I was not happy, I informed Ms. Williams and she was offended. She thought the girls would like the pink, but the handwriting was not even neat. My daughter was not impressed or happy with the envelopes, the invitation was beautiful. All of this occurred on April 20.
I assumed that we were past this and ready to move on, however on April 28 when I received the invoice for the party. The invoice stated that I paid a deposit of $175 instead of $200. I e-mailed Ms. Williams and asked her about the invoice. She stated that I have too many questions about the contract and she was cancelling my daughter's party the day before the festivites. Her e-mail also stated that she is not used to anyone questioning her invoice and she did not feel that she was going to be able to make me happy. I feel that if I am paying someone almost $600 I have a right to ask questions and make complaints when I feel that something is not correct. Well, Ms. Williams did not agree.
I would not recommend her service to anyone. She is not professional when dealing with individuals that have concerns about where there money is going. I am not certain what type of clientale just pays an invoice that is incorrect without any explanation.
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