04/16/06 I called into the automated system and paid $130.00. My total bill was $253.23. The automated system told me the new balance of $123.23 and the confirmation number.
04/17/06 $1300 was withdrawn out of my checking account. I found this out on 04/21/06. I called customer service, and they told me it would take 4-6 weeks to refund my money.
04/24/06 I went to the main office of my area. They told me that they would not pay any NSF fees associated with this account. They would try to refund my money within 7-10 business days. They say that it was not their mistake, it was my mistake. Then they said that they did not have any way to tell if it was my mistake, (which I had the confirmation info to show that it was not my mistake, and I still owed a balance) but they would not pay any fees associated with the withdrawal, and they had not received any complaints that day about the automated system.
04/24/06 I received a phn call from the local branch supervisor, stating that the check card transaction would take only 4 days and it had been completed by someone else.
04/25/06 I called the corp. Off. To ask about the refund of the NSF fees, and the main office left notes saying that the would not refund the money and that the $1300 was my fault. I did not enter the wrong amount. I had to listen to my new balance to get my confirmation number. This company mishandled my funds, and I believe this company needs to be investigated.
This company will also try to charge fees when there cable goes out, and you have to call a technician to fix it. They don't always come when they say they will, so sometimes the problem will fix itself. Then, when the tech finally does come out, they will try to charge you for them to come out.
Horrible customer service, all the way up to the supervisors.
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