I purchased the True Ceramic Pro Basic Kit on 10/28/05. I did not receive the item until the end of November. It was defective and did not heat up. I called the company in order to get a replacement item sent or to obtain a return authorization number but we was not successful.
I left several messages, sent an email, continued to followup because they had already taken out approx. $54.98 and to no avail.in late December, the number I had used was disconnected and there was no other number to be referred to.
I started receiving letters from a collection agency called Express Response (866) 441-4735. They wanted me to pay the remaining balance on my account and I indicated that if I do not by May 17 they will send a delinquent report to the Credit Bureau.
The website they provided does not exist and I had already used the other that was given and never received a response. Either way... I need someone to help me I have good credit and do not want it to be ruined. This company was a bogus company something should be done about this collection agency as well.
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