My nightmare today - emailed to Kiwi via their internet website corporate contact - and quess what? It was returned at not deliverable.
Not satisfied with "your guarantee" AT ALL! You were quick to be here on the initial cleaning visit and you didn't take out any of my tuff spots - zero, zilch - which were coke and coffee stains. However, you got your $300.
When I decide to have you try again with the great guarantee plan. I called and scheduled the appointment to your convenience and you were to arrive between 5pm - 7pm on Wed April 12th. The night before you are to arrive I deep sweep/vacuum my carpets for hours upon hours (as now with the guarantee you don't do this only shampoo) so I move all my furniture out of the way of the cleaning areas (in hall way, in garage in breakfast nook area all stacked a disaster, unable to reach my kitchen and no sitting in my living room, with only TV and 2 media chairs) At 9am the morning of the cleaning Crystal calls to say you can't make it!
Unbelievable and unacceptable. After being told from Crystal on 2 different calls that Nicole the supervisor will call me (as I am not happy with this decision) I call again to be told by the operator of Kiwi that Nicole will call me - its 6:02pm and Nicole never called me. And wow what do I get in the mail today? A flyer from KIWI 40% discount - I don't need a discount you need to honor your guarantee plan. With no response from Nicole at 2:45pm I call your Ft Worth location and Tonya assures me someone will be at my house before the 5pm -7pm schedule and questions will I be home.
YES I AM HOME its 6:04pm and NO ONE is here - my house is a wreck - I call your Ft Worth office again at 5:20pm as no one has called and no one has appeared and again I am on hold and then disconnected after 20 minutes of being on hold - I call back and hold an additoinal 15 more minutes and at 6pm Renee after being put on hold 3 times and 15 more minutes is now telling me "we can't reach the person who is to be coming to your house".
So I sit here with my furniture all out of place. I can promise you I will not ever recommend you and my mouth will tell every person I meet how horrible your services are - maybe you should spend your tv advertising money on customer service, cleaners and living up to your promises.
And have you heard of Saul on FOX 4 News - He will also be contacted.
Never never again!
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