I recieved one of 21's shirts as a gift and when I went to put it on the shirt had a huge rip on the side. The material had come lose and was shredding. This was not my fault as I had never worn the shirt (only to try it on) but the fault of the manufactors which 21 sells.
Not thinking it would be a problem I went to return the shirt and to my suprise the manager refused to take it back. I explained that I had every intention of keeping the shirt so I removed the tags. Her rudeness stunned me.
This is not a way to treat a customer. This is a never worn, brand new shirt and I understand that there are rules to follow regarding returns, but this is a completely different situation. This is a defective product. Not taking it back is like saying you do not stand behind what you sell and the customer is stuck with any defective item they walk out with.
This is a VERY POOR way to run a business. I asked for a comment card on my way out of the store from a group of associates to which I was informed that there is none (big suprise.)
The total price of the now worthless shirt was a measely $19.34, but it is the principal of the issue that demands my satisfaction. I sent corporate an email stating my complaint and they responded by asking for my phone number to which I sent them and than NEVER heard forom them. I know some of you will say "you pay for what you get". It has nothing to do with that! It's the sheer fact that I got sold a piece of crap to which they could care less! If I went in any other store it would not be a problem, where does forever21 have the right to treat us like were dogs?
There are other stores that sell the same type of clothing (charlotte russe for one) and have great customer service! I will not be giving 21 my business any longer.
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