In short, Freedom Gold contacted me in regards to a trial membership with them and two other companies affiliated with them. After much reluctance I finally agreed to it. I recieved the information packets about 10 days later (the day the trial period ended). I immediatly called all three companies and cancelled my memberships on 03/20/06.
One week later on 3/31/06 I noticed a charge to my acount for 149.00 USD. I obtained a copy of the cleared check from my bank that day. The check was dated 3/21/06 and cleared on 3/24/06. I contacted Freedom Gold immediatly and was told the membership was cancled, but there must have been a "glich" in the system. They told me that the check had not cleared, even though I was holding a copy of it in my hand, and that when it did they would process my request for a refund.
Their representative told me that "if" my request was approved they would mail me a check 7-10 days after my request had been approved. This was not aceptable, but all I got after that was the run around.
After that conversation I googled the company name and found this web-site. After reading numerous reports of people never recieving there refund check I started calling them to try to speak with a supervisor. After being treated badly by several agents, and being hung up on I was irate.
Finally I was hounding one of their agents and the asst. Manager, who had been listening in on the conversation the whole time, came on the line. He swore up and down they would mail the check. That wasn't good enough for me. He finaly agreed that if I faxed a copy of the cleared check to them it would expidite the process.
I explained to him that irregardless of the "glich" they still withdrew money from an acount they were not authorized to, and gave him my cancellation confirmation number and the date it was processed. You may obtain this information from their representitve. I told him that since the withdrawl was made after the confirmed cancellation date that it was fraud, and a serious federal offense. I proceeded to tell him that he and everyone I talked to could be considered accessories to the crime that was being comitted. I am not a licensed attorney, but you have to be willing to do and say whatever it takes.
After deciding that there was nothing more he could do I informed him that without some sort of guarantee that the check was on the way or until I recieved an electronic credit confirmation from the bank, I would be continuing to pursue all avenues of obtaining the results I deserved.including the bank, the media, the Federal Trade Coimission, and the FBI's Fruad Taskforce.
30 minutes later I recieved a call from the night manager. If you are in the similar situation he is who you need to talk to. He can be reached at their Customer Service # (ext 272). He confirmed the check did clear, and set up an automatic credit, that is supposed to go through sometime next week.
Hopefully if you are having a similar problem this information will help you resolve it. Don't let them tell you that there is no other way to handle this situation, other than sitting around watching the mail box for who knows how long. I will update my report when I recieve my money. Remember, they call it a "glich", I call it Fraud!
Daniel
Bentonville, Arkansas
U.S.A.
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