Distinct Advantage called me and told me I was to receive gas vouchers and airline coupons I could use domestically or international for free as a selected customer. The continued that in order for me to get these gifts I needed to try out a promotional product and they would need only need the 3 digits from my check. They asked me if I was OK to try out distinct advantage and I said OK, they asked me about Freedom Gold and I declined, they were persistent and I still declined. They finally offered Teliflex long distance phone. When I declined this as well, the lady told me I had to try atleast 2 of 3 products to receive the gifts and I could call back within trial period and cancel. I gave them my account number and that was that.
I recd. The teliflex card within a couple of days and did not get around to using it. When I finally had a need to use it, it didn't work. Next I recd. The distinct advantage info.in the mail, guess what - it was 2 days before trial period would expire, so I cancelled right away. The automated voice response system confirmed that it was cancelled. Next I called teliflex and siumilarly cancelled teliflex before trial period expired - thru the automated voice response system.
Today I checked my account online as I would normally every once in a few days and found an electronic check for $49.95 debited to my account, which I realised must have been teliflex. So I called Teliflex and they said they never recd. The cancellation request, but I insisted I had cancelled it well within trial period and that I was never able to use their service. They asked me to send them the card back and they would then send out a check for $49.95 by mail to me. The cust. Rep. Also told me that freedom gold had put in a check this morning for $149 and I mentioned I never accepted that offer. The rep. Then gave me the number of Freedom Gold (note that I never recd. Anything from them). So I called Freedom Gold and the lady was courteous enough to listen to the whole story and confirmed that Distinct Advantage *had* registered me for freedom gold, and that the package was sent to me (which I supposedly never recd - guess because I never signed-up). Anyhow, she then listened to the tape recording of the offer and finally put a note - "customer had refused freedom gold, we listened to the tape and he clearly refused freedom gold, company error". She then said that they would put in a conditional credit - which meant that if my account was debited for the $149, they would send me a physical check. I asked her if all of these promotions stood cancelled and she said I would need to call all companies separately and confirm, but she herself cancelled freedom gold and showed teliflex as cancelled. Fair enough.
I finally called distinct advantage again and asked them if distinct advantage package was cancelled, they confirmed it was. I asked them why they registered me for freedom gold when I declined it and the cust. Rep. Said that they never called me, and that I would need to call freedom gold. I asked why I would need to call freedom gold when I did not authorise to be signed-up for that and she just repeated "you need to call freedom gold, I show that you have freedom gold, but I am with distinct advantage and you must call freedom gold". She finally did also mention that she was showing freedom gold as cancelled and that distinct advantage was already cancelled.
Well I hope I get the $49.95 that has already hit my account and the $149 that hasn't, but was billed to my account this morning. Furthermore I hope there will not be any more charges against my account.
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