March I tried Lingo to lower my phone bill. They promply sent the equipment and instructions. I had difficulty getting the equipment to work and bellsouth was very slow in releasing my phone number to them. I sent several e-mails and called their tech. Support for help many times with no resolution in my problems. I was never able to establish a satisfactory phone connection.
April I finally gave up, I called them and told them I no longer wanted their service. I didn't hear from them again, however, as I found out later, they continued to draw money out of my credit card account for several months. They withdrew over $100.00 from my credit card over several months until I caught it and cancelled my credit card. Now, also in April, I started using Vonage for my phone service. Their customer service and tech. Support were superior to Lingo. I had no problems installing the modem they provided and I was promptly able to establish phone service.
I hear nothing from Lingo until October. Lingo sends me a letter or e-mail requesting their equipment back which I promply returned. Then, Lingo starts sending me bills for phone service I never received from them for the months of July, August and September. I refused to pay and they sent the bogus bill to a collection agency. I receive 2 or 3 letters from this collection agency threatening to turn me over to the credit bureau. On Thursday, March 30. I received a call on my cell phone, while I was at work by a man at this collection agency who once again threatened me with the credit bureau thing. We are talking about $50.00. I have debated with Lingo over this over and over. I have provided bills from Vonage which show that I used their service for the same months with the same phone number over the same line; I don't believe I should pay for something that I didn't receive. I filed a complaint with the FCC, but Lingo will not budge. What can I do?
I paid the $50.00 because I don't want my credit damaged by them. I would like to get that money back, but I won't hold my breath. I hope I can save another person the anger and frustation I have experienced with this company.
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