I signed up for Lingo service over a year ago. I decided recently to go another route with my telecommunications, and called to cancel my Lingo service the day before my bill was due. After over 20 phone calls and several unanswered emails, I have received no response and my account is still active and being billed.
When I finally did talk to a real person, they took all my information (account #, etc) and transferred me to 'someone who can help.' That person took the same information, asked a few questions as to why I was canceling, then transferred me to their cancellation department. The cancellation department left me on hold for 15 minutes before hanging up on me. Emails to Lingo customer care with 'cancel' in the subject line ALWAYS come back undeliverable. The other emails are simply ignored.
If Lingo is so desperate to keep their customers, maybe they should try getting some real customer service instead of ignoring customer requests. I will never use Lingo/Primus Lingo again, and I am informing everyone I referred to Lingo so they can get out too.
Jn fox
Clarksville, Tennessee
U.S.A.
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