Vonage is awful. VERY bad static, dropped phone calls, cannot use wireless phones and have Dish TV, cannot accept collect calls, hard to reach a live person, and more. I just sent the following on 4 local news channels hoping they will investigate.
"I have never before contact any tv, radio, or other consumer watch group... But Vonage is ridiculous. It cost me a couple hundred dollars to try their FREE TRIAL!
While trying to get refunds for an account that was supposed to be canceled 6 weeks ago, they now want to charge me a cancellation fee, and the CSR refused to escalate my call to a manager - we were mysteriously disconnected. It takes a minimum of 30 minutes to reach someone and then they refuse to help. Now I'm trying again... Been listening to music for 10 minutes so far... So decided to contact you. Hope you can investigate them!!!"
My first attempt tonight was 1 hour they he hung up on me. My second try (45 minutes) I spoke to 2 different people and still was told "it's not company policy" over, and over again!!!
Good luck!
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