To whom it may concern,
At the beginning of December I called in a claim to have my furniture repaired. I was instructed to fax my warranty information and a copy of my fabric label and I would get a call from a technician within 14 days from receipt of the fax.By late Dec., I received a card that my claim was canceled due to no action on my part. I called regarding this, and spoke to a lady by the name of Angela. Angela said they received the fax, but it was not legible. I questioned her as to why no one contacted me back to inform me of this, and she put me on hold to look into it. When she returned, she said that I hadn't sent a copy of my itemized purchase order with the first set of information. I explained to her that it was not requested of me, or I would have. Then I requested to speak with a supervisor. I was referred to a lady named Marva. Marva informed me that all I needed to do was fax a copy of the invoice and a technetium would contact me. I asked her if I needed to refax the original information since it wasn't legible, she said no that it was clearly readable. Which is it legible or not, itemized sale receipt or not. I followed Marva's request and still have not received any information.
So... Once again I called the customer service department. This time I told a supervisor would call me within 48 hours to inform me of the status of my claim. Now it's THREE (3) WEEKS LATER, and still no update on my claim. I called today and spoke to an other supervisor (Claudia) who informed me that I would need to mail in a request for status on my claim otherwise I would not get any further assistance with my problem.
This does not seem to be a very customer friendly service, it reminds me a lot of the way a poor quality insurance company would handle customers they don't want to pay a claim too. I am placing my request of claim status via e-mail as well as a certified copy by mail. If I do not get an appropriate response, in a timely manner, I will file a complaint with the Florida Attorney Generals office, as well as with the Better Business Bureau, and the Usa Consumer Complaints.com Ripe Off.com. I expect a response to this letter A.S.A.P.
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