Dear readers,
I am willing to post my own ignorant foray into trying to buy a diamond online, in hopes that others will be able to avoid my painful experience with Shenoa & Co. First, I actually bought my ring from a company listed as Global Bargain Hunters on Ebay, but this company turned out to be simply another alias for Shenoa & Co. So be forewarned that if you are looking to buy a diamond ring off of Ebay make sure it is not from Shenoa & Co. Or Global Bargain Hunters. They may very well have other aliases they are using as well.
Here is the short & skinny of what happened... I purchased what was supposed to be a. 78 carat solitaire ring, round brilliant cut, VS1 clarity, and G color. I am certainly no expert on diamonds, but even I could tell as soon as I opened my UPS package that I had been seriously misled. I then took the ring to a local jeweler to get an appraisal. Well the ring was appraised as a. 47 carat, SI3, J-K color. Obviously I was furious and immediately returned the ring.
After returning the ring, the customer service agent actually had the nerve to tell me he had put the ring on the diamond scale himself and that the diamond was actually a. 79 carat, as they don't mind giving away an extra point or two. I cannot even fathom what kind of company and what kind of person it takes to lie outright to my face and treat me as if I am the world's biggest fool.
I personally held the ring I received up to a. 75 diamond ring and the difference was obvious. The customer service agent then went on to tell me that the local jeweler was deceiving me for his own purposes. This is the line you will see as response to any negative feedback they receive on Ebay! According to Shenoa all local jewelers are out to screw the consumer by issuing faulty appraisals! These scammers will do anything to avoid negative feedback on Ebay!
Anyhow, it took three phone calls, five emails, and numerous threats to receive my refund, but I finally did get my money back. Oh yeah, they did leave an extra $20 on my card though probably just as one last little attempt to win the "Worst Online Seller in the History of the Internet" award.
I wrote them a scathing email telling them all the ways I was going to spread the word of avoiding their company so they did also refund that $20. All said and done I lost a total of $145 on this fiasco due to a bogus certificate they won't refund money on, return shipping, and the real appraisal.
Learn from my mistake and others to avoid this company. That is Shenoa & Co. And Global Bargain Hunters! If you are insane enough to purchase a diamond online, call the company first if there is a phone number and make absolute sure that you are not buying from Shenoa & Co. Hiding under yet another alias.
Help me spread the word about this terrible company. When a deal seems to good to be true it is. No exceptions.
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