Shenoa Shell Game
May: After much frustration, we purchased a diamond ring from a company called Shenoa, a popular on-line vendor that does a lot of business on E-Bay. The diamond was advertized as having G color and VVS-2 clarity. We had the stone placed in a custom setting.
When the ring arrivedit came with documention attesting to its qualities. At this point, we should have had it apprasied by an independent expert. June: A friend suggested we have the ring added to our insurance as a seperate rider. To do so, we needed an independent apprasial.
We used the services of a GIA certified appraiser. We then learned that both the color and clarity was well below what the vendor cited (it was color K not G, VS-2 not V VS-2). We asked for an exchange and they refused. They said we had waited too long and because we had the stone re-set, they would not set things right.
We believe our only fault was in actually having trust in Shenoa in the first place. They were hoping we were too naive to know and they were right.
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