Three days ago I was looking on the Internet for satellite service. I found "Digital Satellite Connections". (Web page within Dish Networks website)
I proceeded to do an on-line form which asked a lot of personal questions including my SSN#, but I went ahead and got to the purchase section and entered my credit card info. I was issued a "virtual Cert#" and told to call.
When I called it turned out to be Dish Networks which I thought was all the same, but found out later that Digital Satellite Connections was just a partnership with Dish Networks.
Anyway the receptionist started asking me all the same exact questions as I had just filled out in the on-line forms. I asked her what the reason was for the on-line forms if your going to ask me the same questions anyway?
The only answer she could give me is that they are not connected to the Internet forms information. Okay that didn't make sense, but I'm going along and answering her request anyway.
Finally we get to the end and she runs a credit check on me and says sorry we can not give you service based on your credit.
Okay no big deal, but what about the money that was just charged out of my account from the on-line forms? Well she had no idea what to tell me other than contact that company.
Well I finally found the companies email and phone numbers, but I have not been able to get through. I have sent an email three consecutive business days in a row with no replies back. No one answers the phone and no messages were being taken.
I called back Dish Networks and they said take it up with the bank.
Both companies have a major communication break down because I'm left in limbo and no one seems to be able to help me.in the mean time I'm out $49.99 and no satellite service.
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