I purchased Designer Touch No-Drip hair spray from Texas Beauty Supply and it was extremely watery, therefore, it did not suit the name "NO-DRIP" although all of the bottles of this product that I purchased from other stores was fine. When I couldn't get a hold of someone from their customer service department (telephone rings and rings - it even states on their website that if it rings more than ten times to try again!) I finally contacted my credit card company. As for my reason for putting them in the "business that doesn't give a damn" category, below is an example of the way they treat their customers. This is the email that they sent to me after my credit card company contacted them (cut and pasted below):
On Sun, 07 April "Orders Section" wrote:
Hello,
I saw that you had initiated a chargeback. Well, our quality of goods are probably better than what you receive locally, since, our source is much farther up than your local supplier.
Also, I see that you had not sent any email to us.
However, you are not worth the time for us to bother with your dispute. I am not concerned with the amount, even, though, I noticed that you could also not any give the bank the correct amount.
Samantha
Houston, Texas
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