My husband and I and 2 excited kids traveled 12 hours one way to NC to pick out our Silver Lab Puppy. She was only 5 weeks old.
I was pretty shocked at the environment since the website looks so darling. It was obvious that they are only in it for the money and after we left I felt that we had actually saved one puppy's life.
Eight months later we find that Lexi has a serious case of Hip Dysplasia in both hips. One side wasn't even in the socket!
Since Tracy's website clearly stated that the puppies were guarenteed for 2 years against the disease, with half of your money back or a replaced puppy (which she has since removed and conveniently restated) I decided to call her and let her know the situation.
She agreed to giving me half of my money back. I didn't want to put Lexi down, she is one of the family and we love her deeply. She is not Silver either, like we were assured She would be. We were also guarenteed that Lexi would be a stocky Lab. Her body is chocolate and she's narrow.
I've kept every single e-mail from both sides. I contacted Tracy in Aug. Of 05 and it is now Jan of 06. We have not seen one penny of what was guarenteed to us. I sent Tracy the X-rays of Lexi's hips immediately. She puts me off by telling me that she did send a check. Then her computer was down when I tried to tell her a month later, that we never recieved it and that maybe she should go with the way we paid her our down payment, PayPal.
Then she was "out of the country for several weeks". We paid 1,000.00 for Lexi and over 600.00 for her surgery so that she could live a half way normal life and we keep getting put off and put off.
I've been very friendly and extremly patient with Tracy giving her nothing less than the benefit of the doubt and she has done nothing but take advantage of us. Maybe it's because we live so far away, I don't know.
I am not one to complain or bash someone over the internet but I felt I needed to put this out there in order to ensure that noone goes through what our family (of 4 kids) has gone through. Thank you for listening. I have pictures of Lexi's post-surgery and all of our emails if anyone's interested.
Blessings to all,
Shari in Michigan
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