Beware of Melaleuca Marketing Executives, even if they are your friends.
My husband used my debit card (which he is not authorized to use) and paid for what he THOUGHT was a one time order... 70 bucks for a small box of stuff... Stuff I could've gotten at Walmart for about $20. Little did we know we would be charged for 3 more unwanted shipments. We never should have given them our debit card number. This has turned into a very awful experience for us.
At first I blamed my husband. He signed something that he didn't read. He didn't read it because the Melaleuca Marketing Exec (a trusted friend) got him to sign the paper without reading it by telling him "Don't worry, you don't have to keep the products, and you can get ALL your money back". Nothing was mentioned about monthly orders. My husband trusted this person, wanted to help him out in his new 'business', and stupidly signed the paper.
Then I blamed the Marketing Exec. He was sly and dishonest. A perfectly good friendship went down the drain because of this. After receiving a second unwanted box of crap, I told my husband to tell our 'friends' they must've accidentally sent us someone else's order. They said it would be taken care of. I had returned the order unopened, fully expecting to receive a complete refund. Then the third order came. I returned it also, and promptly called Melaleuca's customer service number.
I talked to someone named Kennedy. I told her my whole story. Seems we were duped by our friends. Do you think Kennedy cared? She didn't seem to hear a word I said. She also told me they had not received any of the returned orders. I returned the first one almost 4 weeks ago!
Melaleuca charges debit cards they have no right to charge. The debit card they are charging is in MY name only. I never signed anything authorizing them to jerk 60 bucks a month out of my checking account. I almost bounced a check because of this! Do they think it's good business to send $12 bottles of shampoo to financially struggling people who are accustomed to (and quite happy, I might add) using $1.00 bottles of Suave shampoo?
Kennedy wasn't much help, so my husband called and spoke to someone else. (he didn't get her name.) She told him he could fax a letter requesting that our account be closed, and the shipments stopped. Of course I faxed a letter to them immediately, which was a week ago. I called Kennedy today to see if Melaleuca received my fax, and wouldn't you know it, they *supposedly* never received it. Hmmm.
I am now being told by Kennedy that I cannot simply fax a letter and be removed from their lovely program. (???) I have to send them a 'real' letter with my signature explaining why I don't want any more shipments of their overpriced personal hygiene products, vitamins, remedies, cure-alls, snake oils, and other mumbo jumbo. (I have already written the letter and will send it tomorrow.) Oh, and Kennedy also informed me that Melaleuca will not reimburse me for shipping charges, which are $6.00 per shipment!
In the meantime, I am SURE my checking account will be charged yet again. This means that even if I DO get the shipments and charges stopped... Even if I DO get reimbursed for the returned shipments... Even if I NEVER hear from them again... I will still end up paying $18 in shipping charges, and around $15 for the certified letter I will send them tomorrow. Lesson learned, I suppose. I hope someone will learn from MY experience.
Melaleuca has only proven (yet again) how screwed-up MLM companies can be. Feel free to rebut my story, but these are all FACTS, plain and simple. This screw-up was not ALL Melaleuca's fault, but they have the power to fix it. I believe they should have the decency to practice good business by fixing it PROMPTLY.
Emily
Saint Louis, Missouri
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