I became a member of Melaleuca in March of which I signed a contract to purchase products from them every month that total 35 points or more plus shipping and if I do not request on order in a month I will automatically be send a shipment of vitamins for $83.54 (which was part of my year contract). The vitamins consist of 8 pills for the morning and 6 pills at night. I thought how does One-A-Day and Centrum get away with just one pill?
Anyway, I missed a month ordering and got the pills... I could not give them away. I found myself ordering 12 tubes of chap stick and 12 bars of soap at a time to complete an order. I even ordered products to give as Christmas gifts to make up my orders.
In April of I decided to cancel my membership. I was told to write a letter canceling my membership and explain briefly why I wanted to cancel and I did. Well, three weeks later, I got a box of vitamins and saw that my banking account had a debit of $83.54. I thought okay, maybe it's my fault, they did not get the letter in time.
The following week, I had surgery on my arm. When I returned to work, I sent an email to Melaleuca, again requesting cancellation and requested confirmation of my email. The email was marked receipt requested. They never emailed me back to confirm receipt.
Friday, two weeks ago, I was leaving the office to run some errands and looked at my bank account, there was another charge for $83.54 from Melaleuca. This made me very angry. I called them and spoke with Jennifer who said they would send my money back once they received the vitamins and that she would cancel my membership since she saw the email. That was fine but I spoke with a co-worker who said, it's not your fault, Melaleuca should pay for the shipping since you had to pay for the original shipping.
I called back the same day and spoke with Allison (who was very confused, she could not get her story straight)!! First she said they did accept emails for cancellation and I told her I had spoken with Jennifer and that they did. She kept lying throughout the entire conversion. She then said (after speaking to a supervisor) that she would send me the necessary label to return the vitamins and that it would take 3-5 days to email me the label.
Well, it's been two weeks. I will Federal Express the vitamins back on Tuesday (tomorrow) so that I will have proof they have received them... Let's see if I get my money back. If I get my money, I will definitely let you know. I would advise anyone not to get involved with Melaleuca - The Wellness Company because this entire ordeal does not have me well... And I have over $166 for vitamins I could not give away!!!
Gwendolyn
Duluth, Georgia
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