I wanted to say that I have read a lot of everyone's complaints on here and I agree completely!!! I'm living on my own for the first time, working a full-time job, and attending school I made the BIG MISTAKE of going to Rent A Center to get some furniture.
Well I have been paying on my furniture and Tv for quite some time, I've paid about $2,000 so far. Well I have always been on time for my weekly payments but christmas rolled around and so did rent so I was a little short on money! Well I told Rent A Center that I wouldn't be in until the following week and that I would pay for the week missed. Well needless to say obviously they don't get it when you say when you "I will be in TO PAY the following week!" And I guess they dont believe in payment arrangements.
Well I got called 5 times a day by this a$hole named ERIC who works at RAC, even after I made arrangements. I was left rude messages, I was threatened by this person, and most of all I felt harassed. Well after the first 6 phone calls I stoped even answering my phone calls from them, well that didn't stop Little determined Eric. He started calling my from a cell phone so that I would answer!
So after about 2 days of harassing phone calls I let him have it, and I was satisfied by getting my 2 cents in! Well then they moved on to calling my references (My mom, dad, and sister) Well I was extremely humiliated that he would call my family and disclose my financial status to them! That was probably ERIC's big plan, HUMILIATION.
Well after calling my references they decided to start calling my work place and harassing me. After ERIC called the first time at my work, I told him to NOT CALL my WORK or my FAMILY AGAIN, I told him that if he wanted to talk to me to call my home phone or my cell phone!
Well he called the very next day at my work so I started screaming at him telling him how rude and extremely unprofessional he was, and that what he was doing is considered HARASSMENT in the state of Indiana! Well the next day he called again at work I was extremely upset, so instead of giving him the satisfaction of yelling at him I just hung up. So he called my cell phone leaving about the 50th message that week, and of course rude as always.
Needless to say I filed a Harassment report/charge on Rent A Center and this Eric guy, and I plan to take it to the Attorney Generals Office, and the Better Business Bureau! If that doesn't work then I will file a class action lawsuit against them, after all if they want to play dirty little games so can I. I refuse for them to treat me like a criminal, I should be treated like a valued customer. Besides what ever happen to "Customers First" I think that making their monthly quota is more important! They need to remember that "We" the customers ARE the backbone of what keeps their crummy little Rip Off Business going.
All they are doing is taking advantage of young people without credit or people with bad credit! They best advice I have to people who arn't going through RAC now. NEVER DO THEY ARE HORRIBLE TO PAYING CUSTOMERS!
Emily
Indianapolis, Indiana
U.S.A.
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