I placed an order for Arbonne products totaling $433.54 on 7/7. Arbonne has a published 45 day guarantee wherein orders can be returned for refund within that time period. I was unsatisfied with the products so I returned them on 8/4, well within the 45 day period.
I have the shipping information to prove that it was shipped and returned to Arbonne on 8/11/05. UPS tracking information shows the package was accepted at Arbonne by a Roger Palma at 2:58pm on 8/11/05. The RMA number was 10064336 and was printed clearly on the outside of the box and on the return form inside.
Arbonne has ignored my repeated emails, phone calls, and letters sent via certified mail regarding this matter. I have sent them copies of the return form and the UPS tracking information that proves the merchandise was returned to them within the 45 day guarantee period. I have called them repeatedly only to be on hold for as much as 45 minutes at times, only to be transferred to other departments that cannot help me with this issue. I have even been disconnected after holding for ridiculously long times. I have never been treated so poorly by any company. Arbonne is a major ripoff!!
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