I am a current/resent employee of dillards and my experience has been one in a million. From the begaining one day of watching videos (6-7 videos approx. 3-4 hrs combined) plus with paper work. Training was a joke, one day of training. Then you are placed on the floor after being told that you will be shown in training how to use the register (that didn't happen) there was a training class of 10-12 new employee's and we sat 8 ft. From the trainer while he showed us how to use the reg. But we never got the chance to touch or get near the reg. Then your sent out on the floor with a cheat sheet of how to use the out dated reg. To shadow another employee.By this time confusion is emanate, and most sales asso. Will show you procedures while in process as quickly as they can to get the customer out but in the mean time you have no idea what they are doing. After a while you start getting the idea of how to run the reg.
About the tardy policy... I do believe it to be a joke simply because, as i understand it, we are scheduled to either be ther before the store opens or we have over lapping start times to insure the floor is always watched. Their accumulation of how many tardies you can have in a restricted amount of months is unfair. As most people can witness that there are more things that will delay you in traffic than the lose of socks in a dryer.
I don't truly believe anyone wants to late for work often but since we can not control that peron that may be afraid to drive in the rain (or some cases snow in my area) or has to slow down to look at an accident or the school bus that may be running late or that special person that believes that driving 5 miles under the speed limit in a no passing zone is being a safe driver there is always something that pervents us from making it to work everyday at the same time. Usually the people that don't understand are the ones that live 10 mins from work.
About the sales asso. Policy (sph)... This is truly unfair to anyone that is relying on this job to pay bills. Truly there are always things to do from markdowns to visual moves that keep us busy and it is difficult to do both especially when you are told to make sure this is done before a designated time in that day, but yet get your sales.in some dept. There is only one to open and getting markdowns (finding them is a chore as well), or new arrivals on the floor makes it hard to achieve.
I have witness sales asso.in a state a panic because they have not reached their sales goal before their review and tring to work with that over your head is trumatic but yet to keep your rate of pay you must push forward. Since i have been employed i have had great sales days and other when i have only one or two sales becaues if the business is not there or not enough customer in the store what can you do. Now days everyone is looking for the sales not always full price items. Its really bad when you make 20 transactions and it only totals $300 that's a big sign that people are not really buying right now.
I think sph reflects on employee commitment when you know you can lose your pay if you don't get a customer to buy that expensive item so you can make you sph that day. Or even worst when you find that you had a good sales day only to find that you had returns later on in the week that count against your sph which can really set you back. I have even had customers tell me that they were told to go to another store to return items (in secret it is beign done to mess up another stores return numbers).
About the returns... Most customer don't know that their returns really hurt us with our sph we have to reach everyday. I say this because most customers feel the open door return policy we have is great, so there are a lot of customer that will buy a selected amount of items (10 example) only to turn around and return them in a week or two. So on top of tring to get your sph you also have to keep an eye out for how much you have to make up if you get returns (example: after 2 hrs of trying on dresses a customer baught 4 dresses totaling over $750 in sales, as she left the reg. She said well i only want 1 so after i try them on at home i'll just bring the others back) well that really hurt one of the sales asso. Sph that week.
The return policy is good but it gets use agianst us which i think is not far. Once a sale is done it should be done not brought back against our sph. I find that the more you talk a customer into buying (suggestive selling) the more likly they are to bring most it back (and return it to a different dept.in the store). The customers have no idea what they do to us neither does the company, we are being held accountable for returns, we can't make customers keep everything they buy!!!
Technoledgy... Yes most store do have out dated reg. You would think that with the price of the items sold in the store they would be able to update the systems in the stores. Most store have to call other stores to find items for customers because going through anyone from management to use there computer to search for a item in another store is next to impossible.
Employee... There are many sharks employeed at the store willing to do what every it takes to make there sph, especially to new employees that are just learning the ropes. The idea of not having commission is suppose to help cut down on the competition but having the sph in place makes it just as bad. Along with low customer attendance does not help.
Store apperance... I have been other stores near my area and i must say i can not believe the condition of the store now some dust is expected and things on the floor are tolerable. Since i live in different area then where i work for dillards i frenquent the another store shopping, when shopping at dilliards i see floors that are stained from spills, dressing rooms that have enough dust to use for packing a box. Dressing rooms with paper, pins, clothing clips, hangers all over the floor. Mirrors with fingerprints never cleaned off.
Why is it that dillards want customers to shop or employee to work where they can charge over $300 for one (1) item but can't get a cleaning crew to keep the place clean. If the money being spend is not being used to keep the store just slightly clean then were is it going??? Being an employee knowing what starting pay is, it is not towards the pay.
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