I started working for Dillards in May and was provided very little training when it came to using the cash register.
On day two when I needed help with a transaction involving a check I needed help from another employee in my department who was not so nice about it and as a result after the employee left my bewildered customer asked me the name of the employee who was a bit nasty (I assume she was going to report the incident since I did have my training id pin on).
From there on everything went downhill. Dillards return policy is a 30 day one and even then if someone wants to return an item we have to ask why they returned it and yes, Dillards does put returned merchandise back on the floor for resale.
June 18 was the apex. It is at this time of the year the store gets ready for their inventory. So, I arrived at 9 A.M.in the morning, worked straight through to noon when we opened, then through to 6 P.M. With no breaks at all.
Not only that but on that miserable day I had to cover three areas in the department I worked in (accessories) as there was a shortage of employees in that department on that day. I had two really difficult returns that required managerial approval.
Dillards needs to have a policy that if you are a customer, you buy something then return it, you need to do that at customer service.
I was also required by my manager several times that I had to sell a credit card to customers. Excuse me, customers do not want another credit card already added to their debt load.
Dillards has a very strict policy regarding sales per hour that every sales associate is expected to fulfill. This quota is something unheard of in the retail world and I have worked in retail before since 1986.
This is not the Dillards that William Dillard was once president of. It seems that his son Alex and company have become too greedy and have the highest turnover rate that I've seen in any retail company. I was there for almost two months and during that time six people from my department left.
Get rid of the corporate employee rules (I can't believe some genius at Dillards actually gets paid mega bucks for making decisions like the sales per hour issue), the greed and maybe Dillards will get somewhere.
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