Complaint / review text:
I bought a computer from Circuit City about a month and a half ago and chose not to purchase the "package" which consisted of a tower, a printer, and a monitor. I had bought a very good printer about two months earlier and I wanted to upgrade to a flat screen monitor as the "package" monitor was unacceptable.
The salesman said they could still make me a deal and that I would still be elegible for the rebate on the tower and the monitor. The entire rebate for the "package" was over $300, and my rebate was supposed to be $130 for the tower and $50 for the monitor. The salesman had a hard time printing the receipt with the rebate info on it, and got his manager Tony involved. Tony printed me out a rebate form from the internet in the store, and even showed me what bar codes to cut off of the box. Tony confirmed that I was elegible for a rebate.
I sent the two seperate rebates in and one month later got a denial of the rebates because I didn't buy the "package." I called the 800 number whose personnel were sympathetic and transferred me to the corporate office. Reggie at the corporate office asked me if I had any proof that the manager had told me I was elegible for a rebate. Right there I realized I was in trouble and told Reggie that I wasn't in the habit of carrying a recording device.
He put me on hold for ten minutes, called the store, and talked to the store manager Kevin. Reggie told me that the store would have to handle it and said Kevin would be calling me back within the hour. That was Monday 9/12. Of course I got no call.
I gave Kevin the benefit of the doubt and didn't call back until the afternoon of 9/14 and was told he wouldn't be back until Friday 9/16. After several calls on 9/16 I was finally able talk to Kevin who knew who I was without me even introducing myself. He said they were "investigating" the matter and would let me know their "decision". He told me he would call me back for sure on Saturday 9/17. You guessed it, no call.
It's now 9/19 and I called him just now and was put off again. This time he told me he would call me back in ten minutes. Tick, tick, tick. It's now been over an hour. I wonder if they sell clocks down there at Circuit City, on second thought, a calender might be more useful.
Either they take my word for it or not.
When I got the letter stating that both the rebates were inelegible I was told any printer or monitor of any brand would have qualified for a full rebate, but the computer manager Tony told me it would have to be a Compac printer and monitor for the entire $300 rebate. Some might say that I should have gone down there and confronted Kevin personally, but I tried that on a different matter related to this purchase that I will post on a different complaint, and was left to cool my heels several times for over an hour while they talked over what to do about me in the back room.
As it turns out, I could have saved money by buying their package intact and purchasing the monitor I wanted also. I could have donated the unused printer and monitor and saved two hundred dollars on the deal. Of course, I was under the impression that Circuit City would live up to their word. Silly me.