I know Cindy Hiemenz from Von Fenwald kennel seems like a straight shooter. There is technically NO REASON she couldn't do what she's doing legitimately. People pay in the neighborhood of $$3500 for a pup from her kennel. I also made that same mistake, and STILL have not received my AKC registration (the dog is now over a year old, I bought her at 12 weeks)
Here's an example:
Now, I hate to be the one to tell you this, but try looking up one of the dams listed on her website, Gabriela von Fenwald, on the AKC website. Here is the link: http://www.akc.org/store/reports/dog/search/dog_search. Cfm? Basic=yes
Put in the dog's breed (German Shepherd Dog) and name (Gabriela von Fenwald) and click the GO button. It will say: ERROR, we were unable to locate your dog. Blah blah blah) Try different spellings. Nothing will come up.By now, you'll be getting worried. So you call AKC, at this number: (919) 233-9767, and tell them that you bought a puppy from Cindy Hiemenz, her address is needed too, on such and such a date. You should have the parent's names and spellings (listed on her website as: Isko vom Klebinger Schloss and Gabriela von Fenwald) and the date she told you the litter was whelped. If you have a contract, it should be on there. So, you give AKC this information, and they tell you sorry, I don't have a litter registered with that information. So, you start digging more. And then you'll notice it says "GALA" on the photo of where Gabriela should be. So maybe she has a call name for her dog? Why is it that none of the others have call names listed? Gala is AKC registered, but guess what? The pedigree doesn't match what she has listed for Gabriela. Bummer.
THEN, you get agitated, and email or call Cindy, who once again puts you off and says she has a billion things to do, blah blah blah. And eventually, once you say the wrong thing in the wrong tone of voice, she gets MAD AT YOU, like YOU'VE done something wrong, and responds to your emails with hatred, or yells at you on the phone. And you still don't have puppy papers. So, month or so later, when she tells you you'll get the papers, you don't. And you call, and she doesn't answer your call, or doesn't have answers for you. So you tell her you're getting an attorney, and she laughs and says for you to waste your money. And you get disgusted with the whole situation. And give up, never to receive the papers on your dog. And she knows you love your dog so much by now, that you won't give it up.
Then you DNA your dog. Maybe it matches, maybe it doesn't.
I had this SAME, EXACT THING happen to myself. There are numerous other people who have had the same thing happen to them. She continues to do this, and to get away with it! Do a little research. Check out the "G" litter von Fenwald. The whole litter has NO PAPERS. Gunnar, gabriela, because the dam isn't registered with akc. Check it out, at the link I gave you. No dog found. Gabriela's dam (Imke vom haus Hera) isn't AKC registered (I've checked with AKC, trust me, she's not) so there will NEVER BE ANY PAPERS ON GABRIELA OR ANY OF HER OFFSPRING, UNLESS BY SOME MIRACLE, IMKE GETS REGISTERED, and then Gabriela. Castar and Chipsi have no registration papers. They are still with the owner of those dogs, ROBERT VENUS (you can call him, he speaks English very well, and he will tell you the whole situation—Robert Venus Robert never received payment for any of the NUMEROUS dogs he sent her. Castar and Chipsi have no registration. Ask Cindy about them if you want, she'll come up with some great story. Lies and manipulation, she's great at that. Or she'll tell you I'm nuts. That's her favorite line.
Check out with USA club: (germanshepherddog.com/) and ask about the "a" stamps on her dogs. Half of them are not "a" stamped, as she claims they are. Check out the Better Business Bureau website: chicago. BBB.org/commonreport.html? Bid=33003855 She has her business listed as Internet Shopping Services, yet she clearly advertises and sells dogs locally as well. She even misspelled her business name so that it would be harder for anyone to find her. "von FenDwald"
In layman's terms, you will NEVER get the registration on your dog. I will never get the registration on MY dog. Neither will countless others. She has committed felony level fraud, felony level interstate fraud by advertising one thing for sale, and sending something else to other states, etc. She has also violated other laws, including false advertisement.
If you have a contract (many people do, as much good as it's done them), get that information faxed or mailed to Jeanne Coxe. If you don't, just fax or mail what happened to you, and any proof you have to back it up (cleared check, etc)
Cindy is threatening legal action against me for putting up the message in the first place (slander, libel, defamation of character, interference of economic growth—the list goes on and on) but she knows she can't do that, because every word is TRUE, and you can only win a case like that if the accusations are false. So, she can stew about what she's going to do.
AT the very least, if you have had problems with this kennel, you need to file a report with your local police department, and I need to give you some statements from others who've had this happen, so the police understand the magnitude of the situation. Also, contact AKC and get your complaint in, once you are satisfied that I am not yanking anyone around, but being completely honest about the whole situation.
Now, what has been done, with the assistance of another person who has the same problem, is AKC has been contacted and finally started to listen and understand the magnitude of the situation, so a case management file has been opened. There have been many who have contacted me directly, and I have directed them to Jeanne Coxe at the AKC.
JEANNE COXE at the American Kennel Club CASE MENAGEMENT DEPTARTMENT is handling the complaints on that end. You can contact her directly to GIVE (AKC WILL NOT GIVE OUT any information regarding this matter without a court ordered SUBPOENA) her information regarding any knowledge or issues with von Fenwald kennel. Her direct-line telephone number is: (919) 816-3518.
Be sure you give her this reference number: 200506475
when you speak with her. All complaints/information should be filed with her by the end of the month if possible!!!
ALL information sent to Jeanne Coxe should have her name and the case number on it.information can be faxed to: (919) 816-4250 OR mailed to:
Akc; 5580 centerview drive rawley, nc 27606; attn jeanne coxe ref# 200506475. (this name and reference number should be on the outside of the envelope, as well as the paperwork inside. You must provide your full name, address, & daytime phone number where you can be reached with this documentation.)
Please feel free to share this information with others! Thank you.
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