I was a loyal customer of DISH Network for several years and was completely satisfied. Then I was bombarded with mail circulars from Direct TV about a four-room setup for $29.99, with any additional receivers at $4.99. The ads also stated "subscribe today and receive a $50 Target gift card and TIVO DVR," with no mention of an additional charge. I already had several DVD players, so the DVR player and gift card offer sounded great.
So I called on May 20th. The installation was on 6/1/05. When the installer came, I asked about the DVR player and he said it wasn't on his order. That should have been my first flag. He installed the four systems and I told him at that time I only wanted 2 of the systems activated, because I didn't have televisions in the other rooms. I was planning to purchase 2 additional televisions in the future, so I wanted the system installed at that time to avoid calling later and having another installer come out and install additional systems. He said that I would need to call Direct TV and have them activate only the rooms I currently was using.
This has been a total nightmare. I call Direct TV and they tell me to call the sales dept. I call the sales dept and they tell me to call a company called Web link. I call Web link and I'm having a conversation with someone in India who can't speak very good English, so after trying to get my point across to this person with no satisfaction, I asked to speak with his supervisor, and that was even worse. He refused to give his name and his English was much worse. He kept trying to give me a DVD player, which I didn't need or want.
All I wanted was what was offered in the ad, which he had no idea of what I was talking about. After several calls I was then referred to call Rapid Satellite. The call was answered by someone in India again and their English was just as bad or worse. Again they refused to give a name and tried to give me a DVD player. I have emailed the Dallas Morning News asking why they allow Direct TV to offer promotions for new customers when they have no intention of honoring them. I have even mailed my bill with payment and included a copy of their ad to their billing department. As of today I have not received a call, email, letter or any explanation as to resolution to my situation.
Until today I thought I was the only person Direct TV has scammed. There needs to be pressure put on companies that intentionally go out to rip off the consumer.
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