Okay, so here it goes... We are new customers to Dish Network. So, first big mistake. We should have never left DirecTV, but had we been able to upgrade and not pay a FEE for the DVR feature, we never would have left. Lesson learned.
So, going back to Dish Network - we've been a customer for only 2 1/2 months. We have had problem after problem, made call after call, received new receiver after new receiver, technician #1,2, 3,4, 5, and the owner of the local retailer that installed our dish and components - hours have been spent on the phone with "technical" (more like, comedic support) people, no resolution. We've resolved ALL but one issue.
Problem 1 - DVR events getting confused and all events going to either TV1 or TV2 when in fact they should have been alternating, not skipping programs like crazy!
Problem 2 - not being able to order Pay-Per-View (even though we once could).
Problem 3 - total loss of satellite 119.
Problem 4 - check switch problems and then loss of satellite 119.
Problem 5 - DVR events disappearing.
Problem 6 - Record remainder of program, records, but screen then goes black.
Problem 7 - No show customer service on retailers end (which includes getting stood up and wasting our valuable time).
Problem 8 - rude and inconsistent customer support (support, are you kidding me, these people should be on financial support and unemployed, what do they actually do to help - they are rude and have absolutely no idea what to do).
Problem 9 - Oh yeah, they are charging us for a service they are supposed to provide... Are they? No! Are we being charged for it? Yes! Will they cancel without the $20 per month per remaining month of contract length? No! Is that right? No! Do they care? No!
What to do... I am a very resourceful person, but even I am at wits end. How many hours do I have to spend dealing with THEIR issues? How many hours of unpaid leave from work do I have to miss for them not to show up or have the ability to fix these problems? Do they care? No!
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