Signed contract with Howard at Nationwide Relocation on 5/6. My fax was not working, so I physically mailed contract. Howard called saying he did not receive it. It turns out that the post office sent it back to me stating there is no such address of 1700 NW 64th St, Ste 400, Ft. Lauderdale, FL, 33309. Prior to finally getting this back from the post office, I faxed the contract from an alternate fax machine, so I would not lose my space and date for move as I was told prices go up for moves on 6/1.
I also changed payment from debit card to credit card, by the grace of GOD. Nationwide emailed me last week to go over inventory list. I called back and did this. I was told I would get a call on 5/27 from dispatch to tell me who the movers were and when they would arrive, which was agreed on 5/31 in the morning. We do not live at our address in Missouri any longer. We have relocated to Louisiana. We had relatives drive 3 hours to our home in Missouri to meet movers on 5/31.
I am now going to back up here. Nobody from Nationwide EVER CALLED about pick-up, however on 5/30 around 4 pm, I got a call from Al's Mini Move, from San Antonio, TX. When I asked them with whom are they affiliated, because Howard told me that Mayflower and American Van Lines OWN National Relocation, the movers became hostile and defensive. I just asked a normal question. I did not want some rinky dink people, 2 guys and a truck with no insurance, picking up my posessions. At the end of the conversation, they said they would call 5-6 hours before arrival. Keep in mind, over the holiday weekend, nobody from Nationwide could be contacted.
So, 5/31 was here. Howard called in reponse to my Emails. He said that all he say was "sorry". Right, like that helps. Customer Service at this company is non-existent. I had to work all day, as well as my husband who has been ill. We spent more time on the phone trying to get a hold of somebody at this company than working in our sales positions to pay for a move that did not take place.
Al's mini-move hired by Nationwide cancelled my move because I asked if they were affiliated with a Nationally known company, which I had been promised by Howard at Nationwide Movers. NOT ONE PERSON at Nationwide, including HOWARD, notified me that my move was cancelled. I have a house closing this week!!!
I need for the furniture to be vacated from my home. I now need an attorney, and have spoken w/my credit card company to get my money back. These people are scum with the integrity of a snail. Never use these people. I spoke w/several people in the moving business today who relayed the same information.
If I knew I had to deal with this, I would have rented a U-Haul, hired professional movers, paid a ton for insurance, and driven the van myself.
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