Walter Redd picked up a sofa and loveseat from my home on 2/11/05 to re-upholster and return to me in 2 weeks. I paid 1/2 the cost of the job at that time. Five weeks later when I called for status, he said it would be soon, but refused to return calls when I made subsequent inquiries a week and a-half later.
After I had someone go by his shop to speak with him, he called me and said the work would be finished by the end of the week. It was not. I then went to his shop myself and was told he didn't even have the fabric yet and that it would take a month to get the fabric I had chosen. I then took an alternate choice in fabric and he said it would be finished in 2 weeks.
The shop was filthy and packed tightly with old car seats, trash, etc. And the original fabric on my sofa had been torn. Fifteen days later, after having me wait almost all day, he delivered the furniture, upholstered in off-white, but part of it was sewn in brown thread. This was not acceptable.
He took it back, but said he could not return the furniture until 3 days later. Then he called back to say he could deliver the next day. I called him 3 times that day, but still didn't get my furniture.
It was over the weekend so I waited until Monday to try again. During all of this time, I'd also called Mr. Redd's cell phone. He did not return calls from that phone either. I called him on the following Monday and his shop phone was disconnected. A friend went to his shop and talked to his brother, who said the furniture should have been delivered already.
Finally, I had to get someone else to pick up the furniture in order to have it returned to me. It was nasty as if he never washed his hands while working on that off-white fabric. There were also spots where stiches were missing.
When I finally received my furniture, Mr. Redd had kept it for 2 months. At any rate, he had the nerve to say he'd discount the furniture $90.00 (out of $1595.00), for my inconvenience. I said no and we settled on my keeping $200.00 of the cost.
For the quality of his work and the trouble, lies and procastination he really didn't deserve but the 50% I'd paid earlier. However, I just wanted him out of my home and out of my life, so I didn't negotiate any further.
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