On 9/8/07 I ordered a sectional sofa from Bassett Furniture Direct, Wheaton, Illinois. Upon calling on 10/6/07, I was told that the fabric is backordered and therefore I will not be receiving my furniture for another four to six weeks.
The catalog I had said "Custom furniture in 30 days." So there I was thirty days later and I am just told that the fabric is backordered? Did the manufacturing people not know how to communicate with the stores that a fabric is not available?
So there I sat after four weeks expecting furniture delivery and personally I was not even hopeful of seeing it by Thanksgiving. I paid this order in full - $3,046.82 by check. I'm sure they already cashed my check - yet no one is courteous enough to let me know that I would not have a sectional for my company to sit on next weekend? In another four weeks would I be told that I need to come in and pick another fabric because this is still unavailable?
When my associate told me of this "snafu" she asked if there was something I wanted her to do. I told her that she could reimburse me for shipping. She said the store manager would never do this because the men work so hard. Gee, I also worked hard for the money it cost me to buy the sectional - it is more than one months salary for me.
Did somebody forget to look at the fabric bolt the day the order arrived at the factory? All I can say is that somebody dropped the ball and now I am paying for their lack of consideration. They definitely need to take that "Custom Furniture in 30 Days" off of your advertising. It simply isn't true.
This is simply not acceptable practice from a business that wishes to have people continue to do business with them. I could not provide them with an invoice number because my order form does not have one. I also bought an extended warranty on the fabric which I assume will not begin until the actual furniture is delivered.
So yesterday 11/3/07 I finally get delivery of my furniture - and guess what & the fabric is shabby beyond belief. Their backordered fabric must not have come in because this certainly isn't the top of the line micro suede I ordered and paid for. It is blotchy and my son says it looks like a brown leopard. The weaving is irregular and the nap inconsistent. So I called the manager at the Wheaton, Illinois Store and was told that "NOW I have to deal with customer service" - I called them at 3:30 and supposedly they were opened until 4:00 - but no one called me back. I emailed them at customer service hoping to hear from Carolyn again who emailed me after the first incident. But then in reading all the other Bassett complaints it looks as though I may be suing Bassett furniture to get my money back because it sounds as though no one gets any satisfaction or help replacing shoddy furniture. So that's my story up until now.
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