I was a customer with rent a center for a pretty good while i lived in arizona at the time i started my agreement with them i then informed them that i would be moving to california and that i had already paid about 6 months on a big screen wall unit and about 2 months on a 57 inch zenith hdtv.
When i spoke to the manager about the move i told him to come and get the merch before i left. He then told me that if i wanted to keep paying on the merch to take it with me and contact the nearest rac store to me so that he could transfer the merch. Well i did that after a couple of weeks needless to say i got behind on some bills after all moving from one state to another is expensive.
I then contacted that store and explained the situation to them and asked them to come and pick up the merch i told them that i would be going back to arizona to help my company finish the closing of my store in two days. The day i contacted them was a friday about 11 in the morning they told me they would not be able to fit me in on that day nor the saturday to follow but that they would give me a week of free time until i returned from arizona then they would then pick up the merch.
Well they showed up took the merch now that was five months ago. I am doing better now financially and ready to take back my merchandise they refuse to give it back to me stating that i returned it after free time and that i am a high risk account to leave with there merch i mean after all if you were behind in your bills and a company offered you free time wouldnt you take the time.
Well i have contacted there customer service #. That # is a joke. They sent me a 30 minute phone card saying that everything has been resolved. Well needless to say it hasnt. I have given them one more opportunity to reinstate my account with their so called lifetime reinstate of accounts that is a bunch of bull???
They just take money from people and turn around and sell that persons merch to make another profit and continue the cycle. Well right now i have contacted some kind of district manager we will see if he will help me. I will keep this site posted.
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