My fiance' and I went to Friedmans Jewelers to purchase my engagement/wedding band set. We had purchased a bracelet and necklace from there before, so we were pleased with their jewelry. I was wearing the engagement ring only and put the band away. Three months after wearing the engagement ring, I noticed it started turning yellow, as if tarnishing.
This band is supposed to be 14k white gold. I took the ring in for its three month inspection, (we have insurance on the set) and, they proceed to tell me that it needed to be sent in to be "dipped". At that time, I was so unhappy, I asked to exchange the set for another.
They wanted to run another credit report on my fiance' to see if we were eligable to exchange the set??? At that time they said that he was not and to make a few more payment and try again, leaving me to take the "dipped" ring. Three month later, after the "dip", the ring turns yellow again.
I took it in for another inspection, same thing, another "dip". This time, we ask to exchange the set. Another credit check later, they tell us his score went from a 585 to a 516 and they can't except anything under a 520. Which confused us because his score was not good enough when we tried to exchange the first time when it was a 585, and why are they even checking his credit score for an exchange on a ring I have coverage on???
Why am I being stuck with this set I am unhappy with. So, again, they tell us to make a few more payment and try again. We made this months payment, and we only have two left, all I ask is to exchange this set for what we want or give us our money back.
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