Complaint / Review
Wynn's Extended Care
Ripoff changing the policy 2 days after being sold

I called the Wynn's Warrenty Company to find out information about our extended warranty on our 2001 Ford Escape. I requested copy of this warranty to be sent to me via fax and was told it could not be faxed because it was to long, then requested a mailed copy to be forwarded. I received a sample copy in the mail but not a copy of our warranty.

I was also informed that there were two warranties under our name. I inquired further as to why there were two and was told that the first one was voided due to inputting incorrectly. The second warranty was inputted two days later and is the one they consider our warranty.

Also advised that our warranty was no longer valid due to our car being over the 75,000 mile mark. The vehicle had 45,000 miles when we purchased it and no one would purchase a five year warranty on a car with only 30,000 miles before expiration. When we purchased the car we were advised we were purchasing the extended warranty with no miles attached.

We have also contacted the dealership that sold us the car to request a copy of our warranty both by phone and in person to be advised that they don't have a copy of the warranty either.

They told us that they have not dealt with Wynn Warranty's in years, however, we purchased the the Escape only two years ago.

We have just recently emailed the the dealership again requesting a copy of this warranty due to us going further into this investigation.

Just recently we had to have some repairs made the car which we thought were going to be covered by the warranty which ended up costing us over $700 and they did not repair everything. We still have one problem which is a reocurring problem with the Escape. We do feel that this problem should still be covered due to it being a reocurring problem that has been reported and supposably repaired before. We will be looking further into this issue as well.

We feel that we have been sold one warranty which now is not what we purchased. Things are not right when no one can produce a copy of our warranty to us at this date. We definately feel that we need to go further and investigate our warranty with legal council, etc. Our repairs should have been covered!