I recently went to a JCPenney Salon to get my hair TRIMMED. I took a photo of the hair style I wear, the stylists said no problem. Twenty minutes later she turns me around and the trim ended up being a full-blown monster sized hedging.
I was so startled, I just sat there staring at what she had done. My reaction apparently let her know it wasn't even close to what I had expected. She told me she made a few changes because SHE thought it would look better HER way. It couldn't be fixed... Not enough left to fix.
I went from shoulder length hair to hair so short I can't even get a small curling iron to grab enough hair to curl. After half an hour of pulling, tugging, moussing, spraying, blow-drying and scrunching she finally gave up and stated it would grow back in a few months.
I won't go into how angry I was at the attitude of this stylist, and the Managers only added to my frustrations... They would have justified her scalping me bald.
Well, Ladies, reputation is everything and word of mouth holds alot of weight. As a business woman dealing with so many people in the community on a daily basis, I won't be giving JCPenney's Salon any cudos or compliments on their talents. Consumer beware.
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