Recently, my husband and I were visiting his relavites in Stanford, Ct. We went to Michaels a craft store so I could buy supplies for my first grade class. I was shocked and dismay on how this assistant manager Yolanda was treating customers as well as store employees. She was rude, nasty and just mean. When I asked her a question on a certain item I was looking for she told me and I quote "If you don't see it keep looking, I don't have time to go running all over the store looking for beads." I told her this was for a project my first graders were working on - gifts for their mothers for mothers day and how important this was to them. She laughed and rolled her eyes and told me to keep looking she did not have the time or energy and that I was wasting her time, she said she was a assistant manager not some lowly store clerk.
To say I was appalled is not the extent of my feelings. This woman was rude, nasty and down right so entrench in your position she replied nasty to any customers who asked for help. What kind of company hires a person like that? Her lack of moral for her position is obvious. When I asked for her full name to file a complaint she laughed and said none of my business she can do as she pleases that is why she is assistant mananger. I will never shop in Michael again. This type of person needs to be fired if she can't or won't do her job. We all have bad days but you don't take it out on everyone around you.
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