I started with Pearsons in middle Janurary 2005 with a intent to Install Satellite systems for Pearsons. Roann and I along with my partner agreed to these terms: Install dishes, providing all materials, fax completed paperwork, and at that time that was it.
To receive payment for installs these terms had to be met: Complete install, complete paperwork, fax paperwork daily. Our agreement for payment involved a wait of three weeks from date of completed paperwork being faxed to Pearsons. After this time Roann stated "the checks would start to come in."
When our first three weeks (for payment) due hit I knew something was wrong when the checks did not start to come in. Roann and I talked many a times on a daily basis. She would always tell me just hold on a little longer sometimes they take a little longer to get checks in and that she would look into the paperwork and found out why they were not payed.
After complaining many times about the time frame on non-payment (5weeks out) things started unfolding. Now after complaining and asking her to make sure she had correct paperwork and that it was sent off correctly, apparently Pearsons had made quite a few errors on their behalf in sending the paperwork to Vendors for proper payment. Such as faxing multiple jobs at one time. Hell not faxing at all. This was causing an actual delay on the behalf of getting them paid by Vendors. Around this time they added a new system to there operation called "prosite". This was supposed to be the cure all to this problem, the answer to all their problems.
The new proceedure to the process involved: receive jobs off of prosite, contact customer to schedule install, update prosite with notes daily, schedule jobs using prosite, retrieve paperwork off of prosite, install system, complete paperwork, fax paperwork daily (one job at a time), enter job information such as rx numbers, close out job on prosite. Here again still wait three weeks from complete date to receive payment as per our agreement.
To be fair on Pearsons behalf some techs would not receive payment if they did not comply to the guidelines above. If they would not complete one of the above, it could result in a non payment. If you were a tech and you didnt handle your installs in this matter than they got you. As for us, we're one of the few that have done everything above and beyond our requirements to receive payment. Roann knows this.
We ended our relationship of installing systems for Pearsons on 3-27-05. We had aquired a balance being owed to us in the amount of $8135.00. Out of this amount They had payed us a total of $1560.00. On the evening we parted as always Roann had being trying to make me believe that the reason she could not pay for the jobs were due to the vendors not paying her. I took the next week to investigate these statements made by Roann and found a couple of vendors to be true.in fact Pearsons has contracts with these vendors which clearly state that Vendors have the right to hold pay 30-45 days after the Client pays the Vendor. Roann made the comment many a times in prior conversations that she didnt understand why the Vendors would hold that pay so long, knowing that she was losing techs because of the time frame it was taking her to pay techs. Again this contract was between Pearson's and Vendors, Clients.
OK the true has come out a week after parting Pearsons. I took it upon myself to get with the Vendors and obtain check numbers and dates to all of jobs that were payed to Pearson. Pearson has in fact been payed for more than 75% of my jobs for which I have still not been payed. They are a few Vendors that are holding pay for an additonal 60 days because the Vendors Terminated the contract between Pearson and Vendor for one reason or another and which I will not state but it was the Vendors that terminated not Pearson, which means they havent been payed yet. (Roann was trying to make me believe that she was terminating contracts with them because they were not paying her. This statement was about a couple of days before we parted. She had this plan that she was going to cancel contracts due to lack of payment from vendors.)
I presented this information to Roann and she kept telling me that she would have to go back and look and if there was anything they missed, she would send payment. I emailed her all of the ck number and dates. I gave her about $2700 worth to start with. Days went by with no payment and we contacted her again, and then thats when she tried to tell me that our contract states that she has 30-45 days after receiving payment from vendor to pay techs. And she also has a 90 day hold for the warranty for the breach of contract, that she wasn't going to enforce. How nice of her considering we have no SIGNED contract, nor have we ever seen nor heard of these terms until after we have proof she's been payed.
I have been trying to email daily and call daily since we have parted to collect our monies. We have offered numerous options of payment to be made in installments. No luck until yesterday. After requesting a pay for the $2700 and a final attempt to collect, she deceided it was time to send me a payment via this card she setup for us awhile back. I received a payment of $400.00. This was a slap in my face. Again it is a payment, but we feel this is just trying to hold us off. I did email her this morning requesting that she needs to make more of an effort.
They are still sending techs group emails stating paperwork is missing etc, and I'm sure there is missing paperwork. If your owed money from Pearson, do your part and make sure you did everything as to how it should of been. As for I, all of my paperwork is completed and submitted to vendors and has been payed or in process of being payed to Pearson Installs. It's just not coming from Pearson to Techs. If you are currently working for Pearson beaware. The suckiest thing about this problem is not the money to me, its the relationship I thought I had with Roann. The broken promises... The flat out lies... And the crappiest accounting skills I've ever seen.
I can understand that she might be having problems on her end. But the fact remains, they are the buisness, we are not. Do not tell me that the reason your not paying is because you haven't been payed, when the fact remains you have been payed for my jobs. Just give whats owed to the TECHS.
To Roann, this report can and will be updated on your actions. It is up to Pearsons as to how it is updated.
Eric
Youngsville, Louisiana
U.S.A.
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