I scheduled a move from Atlanta to Los Angeles, and gave the new address in L.A. To them on 3-1. My things were promised to be delivered on or about 3-15. I rented an aparment and signed the lease beginning on 3-15-05, based on the delivery arrival date promised.
Besides being about three weeks behind schedule (my things didn't arrive until 4-2-05), they were extremely unprofessional and basically robbed me of an extra $600. First, they showed up at the wrong address. They went to the billing address of my credit card (in Burbank) instead of to my apartment. I don't know how this happened as I provided the address to you and to Betty at least three times, in writing.
When they did finally show up, they pulled this stunt about not being able to back the truck in the alley, which is a full-size alley that other trucks the same size have no problem accessing on a daily basis. (See attached pictures.) My landlord came out and spoke with them and explained to them that everyone else who has moved into the building had no problem parking a truck in the alley. They refused to even try it.
They parked way down the street off the alley and said they had to charge me a long carry fee of $600. I had no choice but to pay it, in cash, or they wouldn't unload the truck. Then, instead of doing the work themselves, they hired two guys they found on the street to move my stuff. They gave them each $20 to do all of the work. The movers just sat on the truck while these other guys, who obviously are not professional movers, unloaded everything. I told them I was not comfortable with the other guys moving everything, but they didn't care. I assume your guys pocketed the remaining $560.
When all the stuff was loaded into my place, the movers from Atlantis came up and put the bed together, but that was really difficult for them as they didn't think to bring any tools. They asked me if I could borrow tools from one of my neighbors. They tried to put the desk together but this too was haphazard and they left it incomplete.
They were extremely rude and kept making comments about what a bad neighborhood I was moving into. I heard this comment at least 10 times. As a customer, I think it is unspeakable for the company I hired to make derogatory comments about the place I am moving into. If I did that to one of my clients I would be fired.
From start to finish, this is the worst moving experience I have had in my lifetime. I will be suing the company for the $600 I feel was stolen from me.
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