To avoid paying an extra month of service to ATT and T-Mobile I decided to switch to T-Mobile a few days prior to the end of my ATT service March 21 to April 22. On April 20th I logged on to attwireless.com / and sent secure email to ATT Customer Service Cancelling my account (4 phones - effective April 21). I included my security information (name, phone, address, last 4 of SSN).
On April 21st I went to a T-Mobile store, established an account, service for 5 phones, had them set up and took them home and distributed them to the family. On April 27th I received the AT&T bill. There were no calls on the bill after April 20th but it said nothing to indicate it was a final bill.
I checked my old phone and found the service still on so I sent another email to AT&T Customer Service, referencing my first cancellation notice and email reference number, to request, once again that my account be closed and service terminated. The reply I received a few hours later stated that I needed to call customer service to "complete" my cancellation. They needed to verify my security information before they could process it. I emailed back (included my security info) that I had included my security info on the cancellation order and that my account is no longer being used and that I had notified them to cancel it" Several emails later I realized that this was their way of not letting me cancel just before the service period was over. I had been told that they needed to verify security info, that service could not be cancelled by secure email, that service could not be cancelled with an outstanding balance??? And that I was required to call on the telephone, according to the terms of my contract, in order to cancel. I sent one last email informing them that none of these requirements were in the service contract and that a secure email request in writing held more weight than a phone call which could be disputed. I received an email from a different AT&T Customer Service rep stating thst if I provided my security info, she would cancel service.
I responded with that information and received a telephone call from another rep on July 15th. She verified my security information and said she was terminating service at the end of my july service period, July 22nd. Itold her that was unacceptable. She said that was all she could do. I should have called like I was told to do. I told her I had a contract that made no reference to methods of cancellation, only when I had to cancel to avoid additional billing or penalties. I asked why didn't they call me if they felt they neede to like she had done now. She told me the only reason she called was to finalize the cancellation and get my account to collections for the three months of past due service.
For the months of May, June, and July I was billed $119.00 for the service plan and tax on mandatory fees. My delinquentcy was reported to the credit agencies. I wrote two letters to AT&T in Anaheim, California without receiving a response. I provided this information and copies of the bills and emails to the collection agency and they stopped calling me. On March 29th I received a collection notice from LDG Financial Services to collect $326.13 on behalf of AT&T. Here we go again!
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